Privacy Policy

Check In, Stocked Items in our Rentals, and Contacting HBC for Assistance

Check In:

Check in is at 4:00 PM (MST). Complimentary check in of 2:30 PM (MST) may be an option if housekeeping has completed cleaning from previous guests, or you can guarantee an early check in for a small fee (if the home was not occupied before you). Early arrivals MUST be arranged in advance with the office. We strongly encourage you to check into the property before 7:00 PM. We are a small community with limited services available after hours. If you arrive after 7:00 PM and are not satisfied with your accommodations we will be unable to change your unit until the next day if we have availability. This policy will not apply if the situation is a reasonable emergency, such as a burst water pipe, no electricity, no heat in winter, etc.

Stocked Items in our Rentals:

Consists of one prepared in the basket and at least one in the bottom or under the sink:

• Two trash liners in each waste basket.
• Two rolls of paper towels.
• Dish detergent in a pod or liquid form (quantities may vary and/or be limited) without dishwashers.
• Three Lemi Shine rinse agents in single-use cups (under the sink) for homes with dishwashers.
• Dish detergent and rinse agent.
• Five All-Clear laundry pods.

Basic Supplies in the Home:

• One bar of bath soap and/or facial soap.
• Three rolls of toilet paper: One on the holder and two stored in the bathroom.

Basic Toiletries in all Bathrooms:

• One travel size each of shampoo, conditioner, lotion, toothbrush, toothpaste, bar(bath) soap, and facial bar soap.

Basic Toiletries in the Master Bath Only:

• Coffee maker (either a Keurig or drip coffee maker. We can verify which one is in your rental if you contact us).
• While our kitchens are fully stocked with cookware/utensils/dishes, this does not ensure that all homes will have a blender, crock pot, etc. Please call ahead to confirm if items such as these are available and if not, we ask that you bring your own.
• Spa towels for properties with spas/hot tubs.
• Linens and bath towels.

PLEASE NOTE:

We encourage guests to always bring extra supplies, especially if staying many days. Housekeeping does not deliver more than what's required to be left in the homes.

Assistance:

Should you have any questions or concerns regarding anything or have an emergency during your stay please contact our office at 866-505-3555. (Please address complaints and concerns BEFORE your departure so that we are given a chance to make things right.) Someone is always here to and will gladly help to the best of our ability. We are open with staff in the office, Monday-Sunday (8:00 am MST to 5:00 pm MST) and there is always someone on call from 5:00 PM – 8:00 PM (texts and emails are only manned until 8:00 PM). We also have an after-hours answering service (after 8:00 PM) should you need us or in case of emergencies! 

Press 1 for Reservations
Press 2 for Maintenance
Press 3 for Housekeeping

You may also contact us via email at info@hbcabins.com with questions, concerns, complaints, etc. Please send all prudent photos and information in your email so we are able to direct you to the correct person and/or department. **If for any reason you as a registered guest are unhappy with your lodging while staying with Hummingbird Cabins, we ask that you report any and all issues that are not acceptable or of concern during your stay with deliberate speed to give Hummingbird Cabins a good faith opportunity to correct whatever issue guests may have. Post-departure reports of issues and concerns are appreciated and will be used to improve the product but will rarely be considered for any guest refunds.

Wi-Fi

While we do offer free Wi-Fi at most of our properties, we cannot guarantee service nor are we responsible for outages, slow internet speeds, and/or Mother Nature. We are in a small mountain village that may experience high volumes of people trying to access the internet at one time. Occasionally, thunderstorms and lightning strikes may knock out the internet, there may be outages due to snow storms or wind storms, or the occasional outage for maintenance. We highly suggest that if you need to work while traveling, please bring along a hot spot or air card to ensure you're able to access work and/or school while on vacation. 

PLEASE NOTE: 

Please still call our office if you need assistance in finding the username and password for the network. Again, we are not responsible for outages or the Wi-Fi being down or too slow, and will not credit your reservation for this.

Hot Tub (if applicable)

Hot tubs will be running upon your arrival. Our tubs are serviced after every departure (and once a week if the home stays vacant). This is normal and there is no need to be alarmed. All guests are cautioned to use the hot tubs at their own risk. Bottles or glass objects are not permitted at any time in the hot tub. All children under twelve (12) years of age must be accompanied by an adult while in the hot tub. No pets are allowed in the hot tub. If the hot tub has to be cleaned due to misuse (alcohol, dirt, debris from careless, use, etc.), you will be charged an extra cleaning fee which will be determined by the Spa service company. Upon departure, please put the cover back on the hot tub and secure it with the cable lock; if you are unable to cover the hot tub, please contact our office immediately. Not all of our homes have a hot tub so please view the descriptions closely to confirm that the home you've booked has one. 

PLEASE NOTE: 

Our hot tubs are serviced by an outside, 3rd party vendor. We will try our best to address any issue you may experience with your hot tub during your stay. Should the hot tub become non-functional during your stay and after we’ve had the vendor come to address the problem without a resolution, we will reimburse you $25 per night that the hot tub was non-functional. We understand hot tubs are a highly sought-after amenity. However, sometimes things may happen that are beyond our control.

_{Weather, Uutages, Nature, and Wildlife}

Utility Outages:

While utilities such as power, water, and gas are included in the price of your stay, we cannot guarantee service nor are we responsible for outages due to Mother Nature. We are in a small mountain village that experiences high volumes of people trying to access the internet at one time or may experience power outages due to snow or wind storms, or an occasional water outage due to a main break, etc. We are not responsible for any outages that have to do with maintenance or mother nature. Should be outage go on longer than expected, please contact us and we will do all we can to accommodate.

Winter Weather:

We cannot and will not guarantee the drivability of roads in the winter months; nor can we give advice as to what driving conditions may be. The village maintains the roads, but we are at the mercy of their crews during snow storms. Four-wheel drive and/or chains are highly advisable when visiting us during the winter. It is your responsibility to know the weather forecast and we advise the purchase of travel insurance for some protection in these matters.

Construction:

Ruidoso and Alto are constantly growing communities! There are a number of new homes/businesses being constructed or homes under construction in both villages. Daily working hours for construction are typically from 7:00 AM – 7:00 PM. Please note, that we do not know if and when there might be construction being done around our rentals and will not compensate for any interruptions this construction may cause.

Outdoor Fires:

Absolutely NO outdoor fires are allowed on or around the properties, including fire pits, campfires, etc. Should there be evidence of an outdoor fire after your departure, all or part of your security deposit may be held. We are a village in the middle of the forest, so please respect this request.

Wildlife and Insects:

We welcome you to our lovely mountain village! With that in mind, please be aware that we share our beautiful area with all kinds of wildlife and some insects. Please be sure NOT to leave food outside unattended, especially if you are leaving the property for an extended amount of time or overnight. Not only will trash attract certain animals, but some of the rascals really enjoy getting into the trash and spreading it across the property. Please be mindful of your surroundings if out walking in the early morning or at night and please be sure to keep all windows and doors closed if you are away from the home for an extended period of time. (Especially during the summer months!) While it's tempting to approach an animal you may come across, it's not recommended. Also, you may see a spider web or two outside of the home; sometimes even inside. While our homes are treated for insects monthly and our team takes care of removing spiderwebs, they sometimes tend to reappear almost as soon as they are removed. Spiderwebs and/or the occasional creepy crawly sighting are not something we will consider compensating you for. Again, we share our village(s) with these creatures. To stay compliant with the Ruidoso village ordinance (SEC. 14-21), please DO NOT feed the wildlife (despite how much they beg). You can be fined up to $500 by the Village of Ruidoso.

Pets (K9 Friendly)

Several of our properties allow K9s. Be sure that the property you are reserving is pet-friendly. An additional fee of $50 (plus tax) will apply per dog, per reservation which will need to be paid at the time of booking or before arrival. If excessive pet remnants (urine, feces, hair, etc.) are found on the property after departure, a forfeiture of all or part of the security deposit will result. Only dogs 50 lbs. and under in weight will be permitted on the property. Some homes allow up to 3 dogs but you must contact us prior to informing us so the fees are added to your reservation accordingly. (If you have more than one pet, contact our office and your request will be considered on a case-by-case basis). If you are not sure or have questions, please call 866-505-3555. In no event shall pets be permitted outside the unit unless carried or on a leash and under the direct supervision of the owner. If the dog is left in the unit while the guest is away for an extended period of time, it MUST be sequestered in a kennel. Dogs must be properly restrained or sequestered at all times. The owner shall indemnify Property Management Company and hold it harmless against any loss or liability of any kind or character whatsoever arising from or growing out of having any animal in the unit. Pet owners are responsible for cleaning up the property after their pets. Again, our pet-friendly homes allow for K9s only, please. All of our homes welcome service animals, but you will need to arrange that with the office ahead of time. The same rules apply regarding pet remnants or damages after a departure for service animals. 

PLEASE NOTE: 

If you bring pets to a non-pet-friendly house, you will be charged the greater of $40 per night times the total number of nights of your reservation or $200 for extra cleaning. No ifs, ands, or buts accepted. Please note that many of our homes have driveway cameras, and we are installing them on more driveways every day.

Occupancy and Guest Conduct

Occupancy:

You must state the number of guests (adult [6 & older] (children under 5 do not count as part of your party total) when making reservations. Should the number of guests increase after reservations are made, you are expected to inform us so that we can update your reservation or find a larger home to move you to as we cannot exceed the occupancy limits in ANY of our properties due to city ordinances. Failure to observe this requirement will result in forfeiture of your security deposit. Maximum occupancy is strictly enforced and failure to comply with occupancy requirements may result in penalties/fines and loss of reservation.

Smoking:

All of our properties are NON-SMOKING properties. Smoking is prohibited inside the units. Smoking may be permitted on the decks or porches outside (except for Charlie Cabin, Golden Pines, and Hideout Cabin. There is absolutely no smoking in, on, or around the premises of those properties). There are times however that the city ordinance may not permit smoking outdoors due to high fire danger. Please check with the office to see if such bans are in effect during the summer months. Should there be evidence of smoking within your rental home, all or part of your security deposit may be held.

Quiet Enjoyment and Conduct of Children:

You are responsible to observe and respect the quiet enjoyment of neighboring properties while visiting our village. Loud music and voices are to be limited and loud vehicles are prohibited. Our Village Noise Ordinance begins at 10:00 PM every evening. Here in the mountains, sound carries much more than normal, so please be respectful. Excessive complaints against your group may result in loss of your security deposit and/or removal from the property and/or forfeiture of your reservation. Parents are responsible for the general conduct of their children at all times. Damage to the rental property or personal property at the unit is the responsibility of the parent. Children must respect the quiet enjoyment of neighbors.

Motor Vehicles, ATVs, and Trailers:

Vehicles shall be parked only in the parking areas provided. All commercial vehicles and RVs of any kind or description are prohibited from parking on any portion of the property. Trailers of all types are prohibited in Alto Lakes Country Club and other planned communities. If you are traveling with a trailer, please contact us to verify allowance or parking. We do not allow ATVs of any kind to or driven on or around our properties.

Alterations:

No alteration or addition to the property shall be made by any guest. This includes moving furniture around in the unit. If housekeeping has to move furniture back to its proper place you will be charged an additional fee.

Lock-outs:

Lock-outs may result in additional service charges against your security deposit. Primary access is through doors with key code entry systems. Do not exit the home and lock the secondary lock on doors with key code systems.