If for any reason registered guests are unhappy with their lodging while staying with Hummingbird Cabins, we ask that they report any and all issues that are not acceptable or of concern during their stay with deliberate speed and give Hummingbird Cabins a good faith opportunity to correct whatever issue guests may have. Post departure reports of issues and concerns are appreciated and will be used to improve the product but will rarely be considered for any guest refunds.
Typically, there is only one name on a guest reservation. Additional names can be added. We ask that only the individuals listed on the reservation and who sign the Guest License Agreement contact Hummingbird Cabins concerning their stay, whether it be to request late check out, extend a stay or report a concern or anything else we can help you with. Please have your your reservation number handy for the fastest service. If you have paid in full but have not executed and returned your Guest License Agreement, we will deny you access to the rental until we have the signed guest license agreement. If this is the case and you arrive after business hours you may be looking for somewhere else to stay until morning.
Hummingbird Cabins is not responsible for the performance of the local utility companies. Neighborhood to area wide outages in water, sewer, trash electricity, Wi-Fi, internet, cable satellite and gas will not be cause for Hummingbird Cabins to refund all or part of any guest reservation. We also do not guarantee the drivability of roads in the winter. Four wheel drive and or chains are advised. It is your responsibility to know the weather forecast. We advise the purchase of travel insurance for some protection to these matters.
Trash collection in the Ruidoso and Alto areas is different. There is no curb trash service. There are central collection containers in the neighborhoods. Guests are required to haul ALL of their trash off when they check out. Please contact our office if you need more information. If the guest fails to haul off all of their trash, money could be held from the security deposit to pay for extra cleaning or haul off.
Over occupancy of vacation rentals is now being strictly enforced by Ruidoso and Alto officials. The number of people a home is advertised to sleep means the total of adults and children of any age. All vehicles must be able to park off street and not exceed more than 1 vehicle per bedroom on the property overnight. You can be fined as well as removed from your rental without refund if your group over occupies the vacation rental. We are watching, the neighbors are watching, the local government is watching. Quiet time is 10:00 PM to 8:00 AM (MST). Please respect it. Voices carry a long way in the mountains.
Please follow the rules and have a wonderful visit!
GUEST LICENSE AGREEMENT
Vacation rentals are a popular and growing lodging option for travelers such as you and your group. Vacation homes and cabins offer a unique experience with expanded amenities over traditional hotel and motel experiences, as well as, in many cases offering value on per person per night costs to guests. We at Hummingbird Cabins feel that vacation rentals offer a good deal for both home owners and guests in this capacity sharing arrangement. That being said, vacation properties are on occasion politically targeted by neighboring property owners for a host of reasons many of which are unjustified, but from time to time justified mostly because of noise at inconsiderate times, over occupancy, unsupervised children and unleashed pets or failing to pick up after them.
We ask that you and all those in your group live by the Golden Rule. While enjoying your mountain vacation, please conduct yourself as you would want people to conduct themselves if they were staying in a home next door to yours back home. Please respect your neighbors and our community and remember that the home you have rented belongs to someone who has entrusted not only the HBC Team but you as the guest in respecting and taking care of their property. In this way, we can all work together to keep vacation rentals a viable option for your future vacation travels to not only Ruidoso, but around the country and the globe.
NOTICE: Reservations are confirmed and are subject to all cancellation fees. No directions or key code access will be given until a signed copy of our Guest License Agreement is received in our office and all monies paid in full.
Reservations 14 days or longer:
Some of our lovely homes are available for longer rentals. Please contact our office at 866-505-3555 if you are interested in staying 14+ nights and we can direct you to the homes offering longer rentals. Please be advised that for reservations 14 days or longer, additional cleaning fees (known as "extended stay cleaning fee") will be added to your reservation depending on the length of stay (and will be equal to the clean fee for the home you're renting).
Primary Reservation MUST be 21 years old or older.
Payment is requested by VISA or MasterCard, Discover or American Express. A deposit equal to 30% of total rental is required to confirm a reservation if reservation is 30 days or more after the date of booking. Reservations must be PAID IN FULL at least 30 days prior to arrival. Please note that credit cards on file may be automatically charged on or after due date if we are not contacted to make other arrangements.
Christmas and New Year (12/18-1/3) reservations require a 30% deposit (down payment) to confirm a reservation. Christmas and New Year reservations must be PAID IN FULL by November 1st. Please note that credit cards on file may be automatically charged on or after due date if we are not contacted to make other arrangements.
Security Deposit liability is from $100.00 to $1,000.00 dependent on the property rented. Security Deposits are collected when making the reservation and are collected by credit card. Liability and damage in addition to the Security Damage Deposit totals shown, guest agrees to defend, indemnify and hold property owners, property manager, and its agents harmless from any and all liability, claims, loss, property damages or expenses arising by reason of any /all injury, death or damage sustained by any person, or due to the death or damage sustained by any person, or to the property of any person, in or on the property during the term of this agreement, including guest, any additional invitees or visitors of guests where such injury, death, or damage is caused by a negligent or intentional act of guest, additional or any guest's visitors or invitees. Guest is highly encouraged to secure the appropriate vacation renters or travelers insurance.
PLEASE NOTE: Security Deposits will be refunded between a minimum of 10 Business Days (2 weeks) and a maximum of 20 Business Days (4 weeks) following your departure.
Reasons for forfeiture of the Security Deposit are listed below:
– Any abuse, damage or theft.
– Any indication that a guest has been smoking indoors.
– Any indication that a pet was brought without permission.
– Any need for housekeeping beyond what would be considered “normal”.
– Any need for hot tub services beyond “NORMAL” usage.
– Moving or re-arranging furniture.
-- Over-occupying a home.
MANY OF OUR HOMES HAVE DRIVEWAY CAMERAS AND WE ARE INSTALLING THEM ON MORE DRIVEWAYS EVERY DAY.
You will be informed by e-mail and a phone call as to why and when such additional charges are made.
Vacation Rental Damage Protection:
We understand that accidents do happen! Our accidental damage protection is an automatic add on to each reservation. The fee for this damage protection is $65.00 (non-refundable) and covers the reservation holder up to $3,000.00 worth of any accidental damage that may occur during your stay. You may opt out of the coverage and the $65.00 refunded to you. Just reach out to us prior to your reservation and we will cancel it for you and reimburse you.
Cancellations made 30 or more days before confirmed reservation date will receive full refund/credit less $75.00 service charge for processing. Cancellations made less than 30 days before confirmed reservation date will be charged as follows:
20 – 29 days in advance: 1/2 of one night’s rental PLUS $75.00 service charge for processing
10 – 19 days in advance: One night’s rental PLUS $75.00 service charge for processing
1 – 9 days in advance: Two night’s rental PLUS $75.00 service charge for processing
Deposit on reservations of 1 Week or more are not refundable if cancellation is made less than 30 days in advance of reservation. CHRISTMAS AND NEW YEAR PLEASE (12/18 – 1/3 arrival dates)
Please do not travel to Ruidoso if you or anyone in your party is already ill with a fever and other flu-like symptoms. Please note that we are adhering to our regular cancellation policies as of Feb. 1st, 2022, regardless of the nature of cancellation (this DOES include COVID). Please see our cancellation policy above. We highly recommend purchasing travel insurance for your stay! You also have the option of moving your reservation dates up to 5 months from original arrival date (can not be during peak seasons unless you'd like to pay the seasonal rates) so that you do not lose any of your reservation money.
Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA at (866) 999-4018 with coverage questions.
NOTE: CHRISTMAS AND NEW YEAR CANCELLATIONS: RENTAL DEPOSIT IS NOT REFUNDABLE ON ANY CHRISTMAS OR NEW YEARS RESERVATION CANCELLATION PRIOR TO NOVEMBER 1ST. THERE WILL BE NO REFUND OF ANY MONIES ON CANCELLATIONS MADE AFTER NOVEMBER 1ST; REGARDLESS OF THE NATURE OF CANCELLATION (WHICH DOES INCLUDE COVID). WE HIGHLY SUGGEST PURCHASING TRAVEL INSURANCE FOR YOUR STAY.
Check in is at 4:00 PM (MST). Early arrival is an option if housekeeping has completed cleaning from previous guests. Early arrivals MUST be arranged in advance. We strongly encourage you to check into the property before 7:00 PM. Give us a call so we know that you have arrived. We are a small community with limited services available after hours. If you arrive after 7:00 PM and are not satisfied with your accommodations we will be unable to change your unit until the next day if we have availability. This policy will not apply if the situation is a reasonable emergency, such as burst water pipe, no electricity, no heat in winter, etc.
What items to expect to be stocked during your stay with us:
*Linens and Bath Towels
*Spa Towels for properties with spas/hot tubs
*While our kitchens are fully stocked with cookware/utensils/dishes, this does not ensure that all homes will have a blender, crock pot, etc. Please call ahead to confirm if items such as these are available and if not, we ask that you bring your own.
*Basic Toiletries in the Master Bath Only:
One (1) travel size each of Shampoo, Conditioner, Lotion, Toothbrush, Toothpaste, Bar soap, and Facial bar soap.
*Basic Toiletries in all Bathrooms:
Three (3) rolls of toilet paper: One (1) on holder and two (2) stored in bathroom
One (1) bar soap and/or facial soap
*Basic supplies in the home:
*Five (5) All-Clear laundry pods
*Dish detergent and rinse agent
*3 LemiShine rinse agents in single use cups (under sink) for homes with dishwashers
*Dish detergent in pod or liquid form (quantities may vary and/or be limited)
*Liquid dish soap in, at minimum, a partial container (may only be in homes without dishwashers)
*Two (2-3) rolls of paper towels
*Two (2) trash liners in each waste basket
Consists of one (1) prepared in basket and at least one (1) in the bottom or under sink.
We encourage guests to always bring extra supplies as housekeeping does not deliver more than what's required to be left in the homes.
Check-Out is at 10:00 AM (MST). A late check-out IS available for an additional fee as long as no reservation is scheduled to arrive the same day. Late check-out will be considered but MUST be arranged in advance. Refunds will not be available for departures earlier than reserved departure date. Unapproved late check-out may be subject to late check-out fees, additional night stay charge added or, potential removal of belongings from property after reasonable attempts of been made to notify you of unapproved late check-out.
Hot Tub (if applicable):
All guests are cautioned that they use the hot tubs at their own risk. Bottles or glass objects will not be permitted at any time in the spa. All children under twelve (12) years of age must be accompanied by an adult while in the hot tub. No pets are allowed in the hot tub. If hot tub has to be cleaned due to misuse (Alcohol, dirt, debris from careless, use etc.), you will be charged an extra cleaning fee which will be determined by the Spa service company. Upon departure please put cover back on hot tub and secure with cable lock. Not all of our homes have a hot tub so please view the descriptions closely to confirm that the home you've booked has one.
While we do offer free Wi-Fi at most of our properties, we cannot guarantee service nor are we responsible for outages, slow internet speeds and/or mother-nature. We are in a small mountain village that experiences high volumes of people trying to access the internet at one time, thunderstorms and lightning strikes that may knock out the internet, outages due to snow storms or wind storms, or just the occasional outage for maintenance. We highly suggest that if you are needing to work while traveling, to please bring along a hot spot or air card to ensure you're able to access work and/or school while on vacation. *Note: please still call our office if you need assistance in finding the username and password for the network. Again, we are not responsible for outages or the Wi-Fi being down or too slow and will not credit your reservation for this.
While utilities such as power, water and gas are included in the price of your stay, we cannot guarantee service nor are we responsible for outages due to mother-nature. We are in a small mountain village that experiences high volumes of people trying to access the internet at one time, or may experience power outages due to snow or wind storms, or an occasional water outage due to a main break, etc. We are not responsible for any outages that have to do with maintenance or mother nature. Should be outage go on longer than expected, please contact us and we will do all we can to accommodate.
We can not and will not guarantee the drivability of roads in the winter months. The village maintains the roads, but we are the mercy of their crews during snow storms. 4 wheel drive and/or chains are highly advisable when visiting us during the winter. It is your responsibility to know the weather forecast and we advise the purchase of travel insurance for some protection to these matters.
All of our properties are NON-SMOKING properties. Smoking is prohibited inside the units. Smoking may be permitted on the decks or porches outside (with the exception of Charlie Cabin and Hideout Cabin. There is absolutely no smoking in, on or around the premises of those properties). There are times however that city ordinance may not permit smoking even outdoors due to fire danger. Please check with the office to see if such bans are in effect. Should there be evidence of smoking within your rental home, all or part of your security deposit may be held.
Absolutely NO outdoor fires are allowed on or around the properties, including fire pits, campfires, etc. (Some homes have small, gas powered fire pits on the decks that are available for guest use.) Please contact us with questions prior. Should there be evidence of an outdoor fire after your departure, all or part of your security deposit may be held. We are a village in the middle of the forest, please respect this request.
Wildlife and Insects:
We welcome you our lovely mountain village! With that in mind, please be aware that we share our beautiful area with all kinds of wildlife and some insects. Please be sure NOT to leave an food outside unattended, especially if you are leaving the property for an extended amount of time or overnight. Not only will trash attract certain animals, but some of the rascals really enjoy getting into the trash and spreading it across the property. Please be mindful of your surroundings if out walking in the early morning or at night and please be sure to keep all windows and doors closed if you are aware from the home for an extended amount of time. (Especially during the summer months!) While it's tempting to approach and animal you may come across, it's not recommended. Also, you may see a spider web or two outside of the home. While our homes are treated for insects monthly and our team takes care in removing spiderwebs, they sometimes tend to reappear almost as soon as they are removed. Spiderwebs and/or the occasional creepy crawly sighting are not something we will consider compensating you for. Again, we share our village(s) with these creatures.
Pets (K9 Friendly):
Several of our properties allow K9s. Be sure that the property you are reserving IS pet friendly. An additional fee of $50.00 (plus tax) will apply per dog, per reservation which will need to be paid at the time of booking or before arrival. If excessive pet remnants (urine, feces, hair, etc.) is found in the property after departure, a forfeiture of all or part of the Security Deposit will result. Only dogs 50 lbs. and under in weight will be permitted on the property. Please note: Some homes allow up to 3 pets but you must contact us prior to inform us so the fees are added to your reservation accordingly. (If you have more than one pet, contact our office and your request will be considered on a case by case basis). If you are not sure or have questions, please call 866-505-3555. In no event shall pets be permitted outside the unit unless carried or on a leash and under the direct supervision of the owner. If the dog is left in the unit while the guest is away for an extended period of time, it MUST be sequestered in a kennel. Dogs must be properly restrained or sequestered at all times. The owner shall indemnify Property Management Company and hold it harmless against any loss or liability of any kind or character whatsoever arising from or growing out of having any animal in the unit. Pet owners are responsible for cleaning up the property after their pets. Again, our pet friendly homes allow for K9s only, please. All of our homes welcome service animals, but you will need to arrange that with the office ahead of time. The same rules apply regarding pet remnants or damages after a departures for service animals.
*NOTE: IF YOU BRING PETS TO A NON-PET FRIENDLY HOUSE YOU WILL BE CHARGED THE GREATER OF $40 PER NIGHT TIMES THE TOTAL NUMBER OF NIGHTS OF YOUR RESERVATION OR $200 FOR EXTRA CLEANING. NO IF, AND OR BUTS ACCEPTED. PLEASE NOTE THAT MANY OF OUR HOMES HAVE DRIVEWAY CAMERAS AND WE ARE INSTALLING THEM ON MORE DRIVEWAYS EVERY DAY.
You must state the number of guests (adult [6 & Older] (children under 5 do not count as part of your party total) when making reservations. Should the number of guests increase after reservations are made, you are expected to inform us. Failure to observe this requirement will result in forfeiture of your Security Deposit. Maximum occupancy is strictly enforced and failure to comply with occupancy requirements may result in penalties/fines and loss of reservation.
*PLEASE NOTE: MANY OF OUR HOMES HAVE DRIVEWAY CAMERAS AND WE ARE INSTALLING THEM ON MORE DRIVEWAYS EVERY DAY.
Motor Vehicles and Trailers:
Vehicles shall be parked only in parking areas provided. All commercial vehicles and RV’s of any kind or description are prohibited from parking on any portion of the property. Trailers of all types are prohibited in Alto Lakes Country Club and other planned communities. If you are traveling with a trailer please contact us to verify allowance or
No alteration or addition to the property shall be made by any guest which includes moving furniture around in the unit. If housekeeping has to move furniture back to its proper place you will be charged an additional fee.
Lock-outs may result in additional service charges against your security deposit. Primary access is through doors with key code entry systems. Do not exit the home and lock the secondary lock on doors with key code systems.
Firearm left behind (if applicable):
Should you accidently leave your firearm at your rental home, you have 24 hours to call our office to claim AND retrieve your firearm. After 24 hours, it will be taken to Sandman Armory, our local FFL. We will give you the information for their office in this event and from then on you are to work with them to retrieve your firearm.
All trash must be put in secured plastic bags and placed into any of one of the tan dumpsters you will see lining the road in Ruidoso. The tan dumpsters are public property and ok for you to use. If you need to know where to find the nearest dumpster to your unit, please call the office (866-505-3555 or 575-258-3555). If trash is left in the property (or outside and the animals have scattered it) a portion of your security deposit may be held. Properties in the Alto Lakes Country Club utilize the facility at 1221 High Mesa Rd for disposal.
You are responsible to observe and respect the quiet enjoyment of neighboring properties while visiting our village. Loud music and voices are to be limited and loud vehicles are prohibited. Our Village Noise Ordinance begins at 10:00 PM every evening. Here in the mountains, sound carries much more than normal, so please be respectful. Excessive complaints against your group may result in loss of your security deposit and/or removal from the property and/or forfeiture of your reservation.
Conduct of Children:
Parents are responsible for the general conduct of their children at all times. Damage to the real property or personal property at the unit is the responsibility of the parent. Children must respect quite enjoyment of neighbors.
Should you have any questions or concerns regarding anything or have an emergency during your stay please contact our office at 866-505-3555. (Please address complaints and concerns BEFORE your departure so that we are given a chance to make things right.) Someone is always here to and will gladly help to the best of our ability.
We are open with staff in office, Monday-Sunday (8:00 am MST to 5:00 pm MST) and there is always someone on call, should you need them.
Press 1 for Reservations
Press 2 for Maintenance
Press 3 for Housekeeping
You may also contact us via email at email@example.com with questions, concerns, complaints, etc. Please send all prudent photos and information in your email so we are able to direct you to the correct person and/or department.
We hope to see you soon!
-Hummingbird Cabins Team