Frequently Asked Questions

Payment is requested by Visa, MasterCard, Discover, or American Express. A deposit equal to 30% of the total rental is required to confirm a reservation. Reservations must be PAID IN FULL at least 30 days before arrival.

Christmas and New Year (12/18-1/3) reservations require a 30% deposit (down payment) to confirm a reservation. Christmas and New Year reservations must be PAID IN FULL by November 1st.

PLEASE NOTE:

Cards on file may be automatically charged on or after the due date if we are not contacted to make other arrangements.

Confirmation emails are generated immediately following a booking. You will also receive our Guest License Agreement, which is an acknowledgment of the terms and conditions of renting with Hummingbird Cabins (that must be e-signed and returned to us), a receipt of payment, and your Guest Portfolio, which gives you a breakdown of reservation cost including taxes and fees as well as your next payment due date if you've booked more than 30 days before arrival.

Driving directions and key codes are emailed 14 days before arrival once the Guest License Agreement has been e-signed and returned to us via email.

For same-day bookings, driving directions and key codes are emailed as soon as the Guest License Agreement is e-signed and returned to us. If you have booked a reservation and did not receive a confirmation email, please check your spam folder. Contact us at 866-505-3555 if you still do not receive email correspondence to ensure your email address has been entered into our system correctly.

Cancellations made 30 or more days before the confirmed reservation date will receive a full refund/credit minus a $75.00 service charge for processing. Cancellations made less than 30 days before the confirmed reservation date will be charged as follows:

20 – 29 days in advance: 1/2 of one night’s rental PLUS a $75.00 service charge for processing.
10 – 19 days in advance: One night’s rental PLUS a $75.00 service charge for processing.
1 – 9 days in advance: Two nights' rental PLUS a $75.00 service charge for processing.

Deposits on reservations of 1 week or more are not refundable if cancellation is made less than 30 days in advance of reservation.

CHRISTMAS AND NEW YEAR: (12/18 – 1/5 arrival dates)

PLEASE NOTE:

Christmas and New Year cancellations are different from our normal cancellation policy. The date range of 12/18 – 1/5 is considered our "Christmas and New Year Season" arrival dates. The rental deposit is not refundable on any Christmas or New Year reservation cancellation after November 1st. There will be no refund of any monies (aside from the cleaning fee and security deposit) on cancellations made after November 1st, regardless of the nature of the cancellation (including COVID). We also charge a $75.00 (plus tax) cancellation fee. We highly suggest purchasing travel insurance for your stay.

Our homes have keyless entry. You will receive driving directions and a key code to the property 14 days prior to arrival once your reservation is paid in full and the Guest License Agreement has been e-signed and returned to us. For same-day arrivals or reservations made less than a month prior to arrival, you will receive driving directions and the key code to the property once the Guest License Agreement has been e-signed and returned to us.

Check in is at 4:00 PM. Early arrival is an option if housekeeping has completed cleaning from previous guests. Early arrivals MUST be arranged in advance by calling our office at 866-505-3555. There is a fee for early check in before 2:00 PM, if the home has been cleared by housekeeping. We strongly encourage you to check into the property before 7:00 PM. We are a small community with limited services available after hours. If you arrive after 7:00 PM and are not satisfied with your accommodations, we will be unable to change your unit until the next day if we have availability. This policy does not apply in the case of a reasonable emergency, such as a burst water pipe, no electricity, no heat in winter, etc.

Security deposit liability is anywhere from $100.00 to $1,000.00 depending on the property rented. Security deposits are collected at the time of booking your reservation and are collected by credit card. Any liability and damages in addition to the security damage deposit totals shown, the guest agrees to defend, indemnify and hold property owners, property manager, and its agents harmless from any and all liability, claims, loss, property damages, or expenses arising by reason of any/all injury, death or damage sustained by any person, or due to the death or damage sustained by any person, or to the property of any person, in or on the property during the term of this agreement, including guest, any additional invitees or visitors of guests where such injury, death, or damage is caused by a negligent or intentional act of guest, additional invitees or visitors of guests. Guest is highly encouraged to secure the appropriate vacation renters or travelers’ insurance.

PLEASE NOTE:

Security Deposits will be refunded between a minimum of 10 Business Days and a maximum of 20 Business Days (following your departure and dependent on how busy we are) and are only refunded back onto the credit/debit card the deposit was charged to; partial payments are ok but please keep in mind that the deposit amounts will also be split up. We no longer offer check refunds unless: there is an error upon refunding the credit card on file (we will contact you to inform you that a check will be issued), you've booked with a credit card that is not tied to a bank account (such as an American Express) and it has been lost or stolen, you've booked with a prepaid card that will not allow for refunds, or in the event that you've changed banks and closed down the account in which your bank card was tied to. Please contact us in advance should this be the case. You will receive an email once the refund has taken place.

Reasons for forfeiture of the Security Deposit and extra charges to your credit card are listed below:

Any abuse, damage, or theft.
Any indication that a guest has been smoking indoors.
Any indication that a pet was brought without permission.
Any need for housekeeping beyond what would be considered “normal”.
Any need for hot tub services beyond “NORMAL” usage.
Moving or re-arranging furniture.
Indication of over-occupying a home.

You will be informed by a phone call and an email as to why and when such additional charges are made.

To get a quote for travel insurance, you’ll need your reservation number. Click here to get a quote and more information about travel insurance.

PLEASE NOTE:

The standard travel insurance plan can be purchased up to 30 days before the start date of your trip. If your trip begins within the next 30 days, you must purchase standard travel insurance within 5 days of making your reservation (the date you make your initial payment).

Travel protection with the Cancel For Any Reason (CFAR) benefit is only available within 14 days of your initial payment. CFAR cannot be purchased for trips starting within 30 days of your departure date.

We recommend purchasing travel protection immediately after making your first payment to ensure eligibility for the most benefits. Delaying your purchase risks the occurrence of an event (e.g., health issues, accidents, or a death in the family) before the policy goes into effect. Once an event occurs, it cannot be insured against.

To receive the pre-existing condition exclusion waiver and other time-sensitive benefits, purchase the policy within the required timeframe after your initial trip payment. Note that this timeframe varies by policy. Please verify the specific timeframe for the pre-existing condition exclusion waiver in the sample policies below: